Name: TROPICAL SENSATION
Brand: Flowers Hampton
Price: 59.00 GBP
Availability: InStock

Flowers Hampton Online Ordering Terms and Conditions

Introduction

Welcome to Flowers Hampton. These Terms and Conditions ("Terms") apply to all online flower delivery orders placed with Flowers Hampton, covering customers in Hampton and the surrounding areas. Please read these Terms carefully before placing an order, as by doing so, you agree to be bound by them. If you do not accept these Terms, you should not place an order with us.

1. Order Process

1.1 Ordering Online
Orders can be placed through our online shop for delivery within Hampton and nearby areas. Once you select your preferred floral arrangement or product, you will be prompted to provide delivery details, select a delivery date, and complete payment.

1.2 Availability
All products are subject to availability. In the rare circumstance that a particular bloom or arrangement is unavailable, we reserve the right to substitute with a similar item of equal or greater value and quality. We will make reasonable efforts to inform you of any significant substitutions prior to dispatch.

1.3 Confirmation
After placing your order, you will receive an onscreen confirmation and a follow-up email confirming receipt of your order. Please check that all details are correct. If you notice any inaccuracies, contact us promptly. Receipt of a confirmation email indicates that your order has been received but does not guarantee acceptance or dispatch; acceptance only occurs once your order has been processed for delivery.

2. Payments

2.1 Accepted Payment Methods
We accept payment online through recognised and secure payment providers. These may include credit and debit cards from major issuers. All transactions are processed using secure encryption technology for your safety.

2.2 Security
Your payment details are processed securely, and we do not store your card information on our servers. We take reasonable precautions to ensure your data is safe; however, no internet transaction can be guaranteed as entirely secure.

2.3 Timing of Payment
Payment must be completed in full at the time of placing your order. Orders will not be processed or dispatched until payment has been successfully received and cleared.

2.4 Pricing
All prices shown on our website are in GBP (£) and include applicable taxes. Delivery charges, where applicable, will be clearly displayed at checkout and included in the total amount due.

3. Delivery

3.1 Delivery Area
We deliver to all addresses within Hampton and the surrounding areas, as indicated on our website or through customer queries. If you wish to send flowers outside these areas, please contact us prior to ordering to discuss options.

3.2 Delivery Times and Dates
We strive to deliver orders on your chosen date. In some circumstances, such as high demand periods or unforeseen events beyond our control (e.g., adverse weather, traffic delays), delivery may be delayed. We cannot guarantee specific delivery times, except where stated as part of a specific service.

3.3 Recipient Not Present
If the recipient is not available at the delivery address, we may leave the flowers with a neighbour or in a safe location, or attempt redelivery. In such circumstances, we will leave a note to inform the recipient where the flowers have been left.

3.4 Incorrect Addresses
It is your responsibility to ensure the delivery address is correct. Flowers Hampton cannot accept liability for failed or delayed delivery due to incorrect or incomplete address information provided by the customer.

3.5 Delivery Charges
Delivery charges, if any, are calculated at checkout. These charges are based on the delivery location and preferred delivery date. Any promotional offers regarding free or discounted delivery will be subject to their stated terms.

4. Cancellations and Amendments

4.1 Cancelling Your Order
Orders may be cancelled by contacting us as soon as possible. Orders cancelled more than 24 hours before the scheduled delivery date will be eligible for a full refund. Orders cancelled within 24 hours of the delivery date may not be eligible for a refund, particularly if the flowers have already been arranged or dispatched.

4.2 Amending Your Order
If you wish to make changes to your order (such as updating the delivery address or message), please contact us promptly. We will do our best to accommodate changes, but cannot guarantee amendments if notification is received less than 24 hours before dispatch.

4.3 Right to Refuse or Cancel
Flowers Hampton reserves the right to cancel any order at our sole discretion and will notify you as soon as possible. In such cases, a full refund will be provided.

5. Returns and Refunds

5.1 Damaged or Unsatisfactory Flowers
We are committed to the quality of our flowers and arrangements. If your order arrives damaged or you are dissatisfied with its condition upon delivery, please notify us within 24 hours of receipt, providing photographic evidence where possible. We may offer a replacement, partial refund, or full refund depending on the circumstances.

5.2 Non-Delivery
If your order has not arrived on the desired delivery date and you have not been notified of a delay, contact us immediately. Where non-delivery arises from an error on our part, we will offer a full refund or redelivery at your request.

5.3 Flowers Care
Flowers are a perishable product. With proper care, your arrangement should last several days. We cannot accept returns or provide refunds for flowers that have not been properly cared for according to any provided instructions or after a reasonable period following delivery.

6. Liability

6.1 Limitation of Liability
While we take all reasonable care in preparing and delivering your order, Flowers Hampton shall not be liable for any loss, damage, expense, or inconvenience that arises out of or in connection with the non-performance of any of our obligations due to circumstances beyond our reasonable control.

6.2 Exclusions
We do not exclude or limit liability for death or personal injury caused by our negligence or for fraud. To the extent permitted by law, our maximum liability for any claim, whether for breach of contract, negligence, or otherwise, shall not exceed the amount paid by you for the specific order in question.

6.3 Third-Party Products and Services
We may, from time to time, feature products or services supplied by third parties. We cannot accept liability for any aspect of such third-party products or services.

7. Personal Data and Privacy

7.1 Data Handling
By placing an order, you consent to us collecting and using your personal details for order processing and delivery purposes. We will treat your personal information with care and in accordance with our Privacy Policy. Your data will not be sold to any third party. In some cases, your details may be shared with third parties involved in order fulfilment, solely for this purpose.

8. Intellectual Property

8.1 Rights Reserved
All images, logos, designs, content, and wording on Flowers Hampton's website are the intellectual property of Flowers Hampton or used with permission. You are not permitted to reproduce, copy, or distribute any part of this website's content without our written consent.

9. Customer Responsibilities

9.1 Providing Accurate Information
You must provide accurate and complete details when ordering. Failure to do so may result in delays, failed deliveries, or inability to process your order. It is your responsibility to check all contact, address, and order details before confirming your purchase.

9.2 Usage Rights
Flowers purchased from us are for personal (non-commercial) use or for gifting purposes only. You may not resell arrangements or use them for promotional purposes without our express written consent.

10. Changes to Terms & Conditions

10.1 Updates
Flowers Hampton reserves the right to amend these Terms at any time. Any changes will take effect immediately upon posting on our website. Please review these Terms regularly. When you place an order, the Terms in force at that time will apply to your order unless changes to such Terms are required to be made by law or governmental authority.

11. Governing Law

11.1 Applicable Law
These Terms and any disputes arising in connection with them or your order shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11.2 Jurisdiction Note
These Terms specifically apply to customers ordering for delivery to Hampton and the surrounding areas, and any referenced laws pertain to the United Kingdom.

12. Contact and Further Information

If you have any questions regarding these Terms and Conditions, your rights as a customer, or any matter relating to online flower delivery in Hampton, please use the contact form provided on our website. We aim to respond to all queries as quickly as possible and provide any clarification you require.

Last updated: June 2024