Returns, Refunds & Complaints – Fresh Flowers Guarantee for Hampton

Our Fresh Flowers Guarantee for Hampton

As your trusted local florist, Flowers Hampton is dedicated to serving the Hampton community. We pride ourselves on delivering beautiful, freshly arranged flowers to households and businesses across the area. We back every bouquet and arrangement with our Fresh Flowers Guarantee, ensuring that you always receive vibrant, long-lasting blooms.

Damaged-on-Arrival Policy

We handle every bouquet with the utmost care, but if your flowers arrive damaged or have not survived the journey, please contact us on the day of delivery. To assist with a swift resolution, kindly provide photos of the damaged product alongside your order details. Our team will assess each claim promptly so we can make things right without delay.

Freshness Window

We are committed to delivering only the freshest flowers to our Hampton customers. With our Fresh Flowers Guarantee, we stand by the quality of our blooms for a minimum of five days from the day of delivery, provided they are cared for according to the guidelines included with your arrangement. If you believe your flowers have not met our freshness promise within this window, please reach out so we can assist you.

Refund & Replacement Options

Should you be dissatisfied with your order due to damage or lack of freshness, Flowers Hampton offers both refund and replacement options. After reviewing your claim and confirming eligibility, we will arrange for a replacement bouquet to be dispatched as quickly as possible, or process a full or partial refund based on your preference. Your satisfaction remains our priority, and we aim to resolve all issues swiftly and fairly.

Our Complaints Process

If you wish to raise a concern or make a complaint about your Flowers Hampton experience, we encourage you to contact our team promptly. Please provide your order number and as much detail as possible about your concern. Each complaint is reviewed by our dedicated customer care team, who will respond with a resolution plan within two business days. Open communication and your feedback help us continually improve our service.

Why Choose Flowers Hampton?

As a leading and trusted local florist, Flowers Hampton is proud to serve nearby households and businesses with exceptional floral arrangements and outstanding customer care. Our commitment to quality, reliability, and fresh flower guarantees sets us apart as Hampton's florist of choice. Should you have any concerns, know that our team is always ready to assist you.

Contacting Us

Your satisfaction is the heart of what we do. For assistance with returns, refunds, replacements, or complaints, please get in touch using our contact form or visit us in person. We appreciate your trust in Flowers Hampton and look forward to brightening your day with the freshest blooms in Hampton.